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Last updated 30 July 2026 · BMore Professional Services, LLC, Baltimore, Maryland, USA
An order that we have not yet picked up can be cancelled at no charge. Cancel it yourself in the client portal, or email us. Nothing is invoiced.
Once we have started work, request cancellation from the portal or by email. We review the request and, if approved, a cancellation fee of $75.00 applies in place of the full search fee. The fee reflects work already performed. Every cancellation and its fee is recorded on the file so you can see exactly what was charged and when.
A delivered report cannot be cancelled — the work is complete and has been handed over. If something is wrong with it, section 1.4 applies.
Tell us. We will re-examine the file and issue a corrected report at no additional charge. Please raise it within 30 days of delivery so we can investigate while the records are fresh.
If we cannot correct a genuine error in our work, we will refund the fee for that order in full. A correction or refund is our remedy for a defective report; see section 9 of our Terms of Service for the limits on liability.
We cannot refund an order because the public records themselves were incomplete, mis-indexed, or because a document was recorded after the good-thru date of the search — those are limits of the records, not errors in our work. Nor can we refund a correctly performed search of the address you gave us if that address turns out to be the wrong property; we will, however, apply a discount on the re-order, so just ask.
If you accidentally order the same search twice, tell us and we will cancel the duplicate at no charge, provided we have not already completed it.
You may cancel a monthly subscription at any time, and you do not need to give a reason or a notice period. Cancel from your account's billing settings, or email us and we will do it for you the same business day. There is no cancellation fee and no minimum term.
Your subscription remains active for the rest of the period you have already paid for, and then simply does not renew. You keep full access until that date. We do not pro-rate or refund a partial month — you have had the service for that month.
You can export your data at any time while the account is active, and for 30 days after cancellation. Ask us if you need help producing an export.
We will refund in full where:
Report a billing problem within 60 days of the charge. Refunds go back to the original payment method, usually within 5–10 business days once issued.
If you subscribe and conclude within the first 14 days that it is not right for your firm, tell us and we will cancel and refund that first month in full.
Where a subscription includes bespoke work, those one-time build fees cover work quoted and approved in advance. Once a build is complete and delivered, its fee is not refundable. If a build is cancelled part-way through, we invoice only the work completed to that point. Bug fixes on something we built are always free.
Consulting is quoted and approved in phases. You may stop an engagement between phases at no cost. If you stop mid-phase, we invoice only the work completed to that point and refund the balance of any advance payment. Deliverables already accepted and paid for are not refundable, but they are yours to keep.
We acknowledge refund and cancellation requests within two business days.
If you think a charge is wrong, please contact us before disputing it with your bank — we can almost always resolve it faster ourselves, and a dispute may suspend your account while it is investigated. We will not penalise you for raising a genuine billing concern.
BMore Professional Services, LLC
Baltimore, Maryland, United States
services@bmoreproservices.com